Troubleshooting Technical Issues
We strive to ensure your experience at Royal Elm House is flawlessly smooth. However, should you encounter technical difficulties, please consult the solutions provided below.
Balance Reset Enquiries
As Royal Elm House champions your privacy by operating without user accounts, all game progress and balances are securely stored locally within your browser's localStorage. Clearing your browser's cache, utilizing "Private Browsing" modes, or accessing the site from a different device will result in your balance resetting to the initial welcome amount.
Games Failing to Initialize
Should a game fail to load, please attempt a hard refresh of the page (Ctrl + F5 on Windows, Cmd + Shift + R on Mac). Furthermore, ensure that JavaScript is fully enabled in your browser settings, as our sophisticated gaming mechanics rely upon it to function correctly.